Terms and Conditions
Welcome to CIUDAD MADERAS. This agreement describes the general terms and conditions, hereinafter the Terms and Conditions, applicable to the use of the services offered by Fraccionadora La Romita S.A. de C.V., or any affiliated company or company belonging to the same corporate group, on the website www.ciudadmaderas.com, with address at calle 5 de Mayo, No. 75, Col. Centro Historico, Queretaro, Qro. For the purposes of this document, such corporate name shall be identified as CIUDAD MADERAS. By accessing and using this website, whose domain name is www.ciudadmaderas.com and which is owned by CIUDAD MADERAS, you acknowledge yourself as a USER thereof and are therefore deemed to accept the terms and conditions contained in this agreement. If the USER does not fully accept the terms and conditions of this agreement, the USER must refrain from using and viewing www.ciudadmaderas.com. If the USER continues using www.ciudadmaderas.com, such action shall be deemed acceptance thereof.
I. Information Contained on the Website
On www.ciudadmaderas.com: To access certain services, you must have read the corresponding privacy notice and registered your personal data. USERS acknowledge that, by providing the personal information required in any of the services offered on this website, they grant CIUDAD MADERAS express authorization to use such information under the terms of the privacy notice. When you register on our secure server, your personal data, address information, and payment method information are incorporated into our database and used only to process the order, as well as to send information about offers and services that may be of interest to you, if you so request. In accordance with our security and confidentiality guarantee, at www.ciudadmaderas.com we are especially interested in offering our customers the highest level of security and protecting the confidentiality of the data they provide to us. Therefore, commercial transactions are carried out in a secure server environment under SSL, Secure Socket Layer, protocol, and all communications are transmitted encrypted. For validation and transaction security purposes, CIUDAD MADERAS may request at any time documents proving the authenticity of the user's identity, such as official identification, proof of address, among other documents. This page uses OpenPay as a payment method, subject to OpenPay's own terms and conditions.
II. Trademarks
The trademarks, logos, service marks, and registered trademarks, collectively the Trademarks, displayed on www.ciudadmaderas.com or in the content available through the website are registered Trademarks and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders and that may cause confusion among customers, or in any manner that disparages or discredits their rights holders. All Trademarks other than those of FRACCIONADORA LA ROMITA S.A. DE C.V. or any of its affiliated companies that appear on the website or through its services, if any, are the property of their respective owners. Nothing contained on the website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of FRACCIONADORA LA ROMITA S.A. DE C.V. or of third parties that may own such Trademark. Misuse of the Trademarks displayed on the website or in or through any of the website services is strictly prohibited, and CIUDAD MADERAS reserves the right to assert claims regarding such rights.
III. Offers and Promotions
The prices displayed for all CIUDAD MADERAS products do not include VAT. Likewise, such prices are subject to updates according to commercial values and the final financial schedule for the payment terms granted by CIUDAD MADERAS for the full settlement of its products. Offers and promotions do not include taxes or required administrative payments, and therefore the USER is subject to the purchase formalization process, during which CIUDAD MADERAS will request the information and documentation necessary in accordance with civil legislation and the Federal Law for the Prevention and Identification of Transactions with Resources of Illicit Origin, as well as the execution of the corresponding agreement. If the USER does not accept such terms, the transaction shall be deemed not formalized. Promotions and offers published on the CIUDAD MADERAS website may differ from those advertised at our physical points of sale. Likewise, CIUDAD MADERAS shall inform the USER of the validity period of each corresponding offer or advertising campaign, as well as its restrictions and conditions. The USER understands and accepts that, by accepting these General Conditions, the USER also agrees to receive commercial information from CIUDAD MADERAS by email. Likewise, if the USER wishes to stop receiving information about promotions and advertising for products and services, the USER may submit a request to CIUDAD MADERAS through the Privacy Notice area by sending an email to aviso.privacidad@ciudadmaderas.com.
IV. Reserve Your Lot
Through www.ciudadmaderas.com, the USER may reserve the lot of their choice, subject to available inventory in the various residential and commercial developments, so that such lot may not be commercialized with third parties, provided that the USER submits the required physical documentation, complies with the validation processes and policies of CIUDAD MADERAS, pays the full down payment, which varies according to the commercial value of the lot of interest, and executes the purchase agreement with all legal terms. If the purchase formalization process is not completed within a period of 30, thirty, calendar days, the USER shall lose the right to reserve the lot, and the amount paid to guarantee such reservation shall not be refundable for any cause attributable to the USER.
V. Online Payments
CIUDAD MADERAS makes online payment of monthly installments for lot products and/or maintenance available to the USER through its system, subject to the authorizations and policies of the corresponding banking institution. If the USER chooses a bank card as the payment method, the USER's creditor shall be the financial institution that grants the corresponding credit. Except for the foregoing case, the USER acknowledges and accepts that the USER's creditor is CIUDAD MADERAS through any of its corporate names or assignee company, according to the residential development or product. The months-without-interest program, MSI, is offered only as a payment option if the order qualifies and the credit card used participates. The MSI payment option applies only to credit cards registered in the MSI program and issued by participating banks. It is important to note that not all credit cards offered by participating banks are eligible for MSI payments, so the USER must review the details provided by the issuing bank of the card. Online payments must be confirmed for the charge to be successfully reflected, a process that may take 48 to 72 hours. Therefore, if the USER is in the collection system due to delay and has made an online payment, collection efforts will not cease until CIUDAD MADERAS is notified that the charge has been successfully reflected.
VI. Club Maderas
The program known as CLUB MADERAS, consisting of the possibility of accessing rewards, discounts, and/or benefits, is available only to users who download and use the corresponding application, which will clearly indicate the business, discount, and specific product under promotion. The user accepts that the various discounts may generate variable savings. CIUDAD MADERAS, through CLUB MADERAS, disclaims any liability for the services and products acquired from the various affiliated businesses and shall have no responsibility to respond for or repair any harm to the consumer.
VII. Water Operating Agency
Organismo Operador de Aguas Maderas is a private agency that provides drinking water, drainage, and sewage services in accordance with the concession agreement granted by the competent municipal authorities. Contracting the services of Organismo Operador de Aguas Maderas shall be subject to the instrument to be executed between such agency and the customer, which is regulated in accordance with applicable legislation, published and authorized rates, and restrictions. The customer shall be subject to the application, review, and validation process for the information necessary for the contracting of the service to proceed. Organismo Operador de Aguas Maderas, through the web portals www.ciudadmaderas.com.mx and https://ooam.com.mx/, shall collect information in accordance with its Privacy Notice.
VIII. Job Board
The Job Board recruits and analyzes the USER's profile according to the information provided by the USER to CIUDAD MADERAS in the form that must be completed by the USER, as well as according to the availability of vacancies. For this purpose, the USER accepts and agrees to the use of their personal data so that it may be analyzed and validated by the recruitment area. CIUDAD MADERAS reserves at all times the right to select or reject the USER's application profile, and under no circumstances does this represent a job offer or hiring that creates labor or civil rights and obligations between CIUDAD MADERAS and the USER. In order for an employment relationship between CIUDAD MADERAS and the USER to be formalized, the legal hiring processes must be completed and the corresponding agreement must be executed by the parties.
IX. System Failures
CIUDAD MADERAS shall not be liable for any damage, harm, or loss caused to the USER by failures in the system, server, or Internet. CIUDAD MADERAS shall also not be liable for any virus that may infect the USER's equipment as a consequence of accessing, using, or browsing its website, or as a result of any transfer of data, files, images, text, or audio contained therein. USERS may not attribute any liability or demand payment for lost profits due to damages resulting from technical difficulties or failures in the systems or on the Internet. CIUDAD MADERAS does not guarantee continuous or uninterrupted access to and use of its website. The system may eventually be unavailable due to technical difficulties, Internet failures, or any other circumstance beyond CIUDAD MADERAS' control. In such cases, efforts will be made to restore it as quickly as possible without any liability being attributable for that reason. CIUDAD MADERAS shall not be liable for any error or omission contained on its website.
X. Governing Law and Jurisdiction
These General Conditions shall be governed in all respects by the laws in force in the Mexican Republic. In the event of any dispute regarding the interpretation, fulfillment, and enforcement of these General Conditions, the parties expressly agree to submit to the jurisdiction of the competent courts of the City of Santiago de Queretaro, Qro, thereby waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.
